TERMS AND CONDITIONS

Weddings and Events

Philipa Day offers a bespoke service for her weddings. Typically she will offer a complementary face-to-face or telephone consultation free of charge in order to discuss your requirements: scale, design, product and colour.

Following the consultation, Philipa will provide a detailed quote sent within an agreed timeframe, ordinarily no more than five working days.  The quotation is valid for 14 days from date of issue.

In order to complete your booking we require:

    1. An email response to the quote confirming agreement sent to hello@philipaday.com within 14 days of quote being issued.

    2. A 20% non-refundable deposit of the total wedding/event cost paid within 7 days of email confirmation.

      1. In the event that Philipa Day does not receive email confirmation within 14 days, and 20% deposit in the 7 days after this, (as above), Philipa Day reserves the right to void the quote and the booking may be lost.

      2. Alterations to the booking may be made if agreed by Philipa Day.  This will be on a case by case basis and only apply for additional products/services.  Any changes agreed to require payment in full either within 3 days, or 6 weeks before wedding - Philipa Day reserves the right to decide which of these is most suitable.

The remaining balance must be paid 6 weeks prior to the event date.  In the unusual event that a client approaches Philipa Day for a quote for a wedding/event happening in less than 6 weeks, a non-refundable deposit of 50% of the total cost is required to confirm booking. In this instance, full payment is necessary at least 7 days before the event, or otherwise at Philipa’s discretion.


      1. Philipa Day reserves the right to refuse changes to the initial quote once the deposit has been paid.  In the event that a particular flower is unavailable, Philipa Day reserves the right to adapt the design specification according to availability and market conditions.  As part of our process, we always remain committed to providing products/services which match as closely as possible to the agreed quote with our clients.  Our duty is to source flowers and foliage we have agreed.  In the unusual event that this is not possible, Philipa Day will replace them with the closest alternative or best available substitute.

  1. Wedding and event flowers are best catered at their freshest.  Philipa Day ordinarily installs flowers on the same day that an event takes place.  If a client wishes for installation to take place earlier than this, Philipa will endeavour to keep the products as fresh as possible.  Although our event flowers typically have a long life, if Philipa has installed designs more than 12 hours before the event we do not accept any responsibility for changes to the product’s condition.

  1. Philipa Day is proud to offer an array of vases, vessels and equipment to clients to help build their atmosphere.  If the client would like to hire equipment, there will be an additional cost and deposit.

    1. The deposit will be a minimum of £50 but may vary according to equipment hired.  Philipa Day reserves the right to set the deadline for this deposit.  The deposit will be repaid to the client in full within 7 days of takedown, providing the hired equipment is returned in the same condition.

    2. Between installation and takedown, hired equipment is the responsibility of the client.  It should stay in the location at which it has been installed, no right is given to remove this without prior permission from Philipa Day.  Any damage or loss of hired equipment will be chargeable at a price determined by Philipa.  If you require further information on this cost, please contact Philipa before hire.  Ordinarily there will be no separate installation/takedown cost added to the client’s initial quote for use of hired equipment.

    3. Philipa Day is not responsible for any damages/injuries sustained as a result of hired equipment or installations.  We will always install with safety in mind and give clients our best advice.




Deliveries 


  1. Delivery times are agreed by Philipa Day on a case-by-case basis.  Orders need to be made at least 24 hours before delivery.  We will endeavour to deliver at a time of your choosing, but on occasions, will reserve the right to set a delivery time.  We do our utmost to stick to this, but if due to extenuating circumstances, delivery is not possible at the allotted time, Philipa Day reserves the right to refuse a refund.


Orders less than £1500


We reserve the right to require full payment up front for all orders less than £1500.  Points (a), (b) and (i) and (ii) may be offered rather than full up front payment at Philipa’s discretion.